Overview
We sell veggie coffee and herbal wellness products. Because these are health-related and consumable items, we follow strict quality and safety standards.
Our refund and returns policy is valid for 7 days from the date of purchase. After 7 days, we are unable to offer a refund or exchange..
Returns Eligibility
To be eligible for a return:
- The item must be unused, unopened, and in the same condition as when you received it
- The item must be in its original, sealed packaging
- Proof of purchase (receipt or order confirmation) is required
Non-Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned or refunded:
- Food and beverage products, including veggie coffee and herbal drinks
- Opened or used supplements or herbal products
- Perishable goods
- Gift cards
- Downloadable or digital products
- Personal care or health items once opened
These restrictions help ensure product safety for all customers.
Partial Refunds (If Applicable)
Partial refunds may be granted only in limited cases, such as:
Items returned after 30 days, subject to management approval
Items returned damaged due to shipping, with proof
Items returned incomplete or missing parts, not caused by misuse
Damaged or Defective Items
We only replace or refund items that are defective or damaged upon arrival.
If your item arrived damaged or incorrect:
- Email us within 48 hours of delivery
- Include clear photos or videos of:
- The damaged item
- The packaging
- Your order number
Once verified, we will arrange a replacement or refund.
Refund Process
Once your return is received and inspected:
- We will notify you via email of approval or rejection
- Approved refunds will be issued to your original payment method
- Processing time may vary depending on your bank or payment provider
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or e-wallet account
- Contact your payment provider (processing delays are common)
- If the issue continues, contact us at:
📧 support@extremelifeherbal.com (replace if needed)
Sale Items
Items purchased at a discount or on sale are non-refundable, unless they arrive damaged or defective.
Exchanges
We only replace items if they are:
- Defective
- Damaged during delivery
- Incorrectly shipped
To request an exchange, email us at:
📧 support@extremelifeherbal.com
Gifts
- If the item was marked as a gift and shipped directly to you, approved returns may receive store credit
- If the item was not marked as a gift, any refund will be issued to the original purchaser
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- We recommend using a trackable shipping service, especially for higher-value items
- We cannot guarantee receipt of returned items without tracking
Return address will be provided after approval.
Need Help?
For questions about refunds, returns, or exchanges, contact us at:
ExtremeLife Herbal
📧 Email: support@extremelifeherbal.com
🌐 Website: https://extremelifeherbal.com
